Tag Archives: vRA 7

vRA 7.x Infrastructure Tab reporting Server Error 401 – Unauthorized: Access is denied due to invalid credentials

the reason I am creating this blog post is purely because the message was mis-leading but the actual reason was different fot this error in Infrastructure Tab.

One of the customer retported that they cannot see IaaS-Service regsitred in vRA VAMI -> Services, it’s being reported as blank.

at the same time in vRA portal, under Infrastructure tab Server Error 401 – Unauthorized: Access is denied due to invalid credentials was being displayed.

InfraTab

Further checks in IaaS web server host where ModelManagerData repository was residing, IIS Application Pool called RepositoryAppPool was stopped.

AppPool

attempt to start it was failing with some weird error message.

Service account password was not modified and should be working without much trouble.

That’s when something interesting got pointed in Repository.log

[UTC:2017-04-07 02:27:49 Local:2017-04-07 10:27] [Error]: [sub-thread-Id=”1″  context=””  token=””] Failed to start repository service. Reason: System.Security.Cryptography.CryptographicException: There is not enough space on the disk.
at System.Security.Cryptography.CryptographicException.ThrowCryptographicException(Int32 hr)
at System.Security.Cryptography.X509Certificates.X509Utils._LoadCertFromBlob(Byte[] rawData, IntPtr password, UInt32 dwFlags, Boolean persistKeySet, SafeCertContextHandle& pCertCtx)
at System.Security.Cryptography.X509Certificates.X509Certificate.LoadCertificateFromBlob(Byte[] rawData, Object password, X509KeyStorageFlags keyStorageFlags) at VMware.Cafe.RegistrationData.ConvertCertStringToCertificate(String certRawData) at DynamicOps.Repository.Runtime.CafeClientAbstractFactory.InitializeFromDb(String coreModelConnectionString) at DynamicOps.Repository.Runtime.Common.RepositoryRuntime.Initialize().

and that certainly poited to right direction now, a quick look on system drive of the IaaS Web server host revelaed that there’s no space left on c: drive, and further investigation into this, and realized that IIS logs which were piling up since last 2 years were occupying 31 Gb all together, keeping just last 30 days worth log files and moved rest of the files on a different shared location was the first activity carried out.

Further steps taken are as below:

  1. Restart of the IaaS web server node after making enough space on c: drive
  2. restart of vcac-server in vRA appliacnes

These two actions have made things come back to normal.

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