Lately I have come across cases where vRO appliance 7.x doesn’t allow us to take log bundle.
Making an attempt to collect it using vRO Control Center fails with Timed out error. Same thing happens when we try using VAMI page.
in order to get log bundle successfully, use following CLI method.
- login into vRO appliance using SSH Client
- cd /tmp
- run command ‘vamisupport’
- this will create a tgz file
- use WinSCP to take this file out and upload that to VMware FTP Server if you have an open SR.